Return Policy

At Everything Chenille, all our products and services are custom-made according to each client’s specific requirements. Due to the customized nature of our work, please review this policy carefully before placing an order.

1. No Refund Policy (Custom Orders)

All sales are final.

We do not offer refunds for:

• Custom Chenille Patches
• Custom Made Merch
• Custom Made Accessories

Once an order is approved, produced, and delivered, it cannot be refunded.

2. Redo / Replacement Policy

Customer satisfaction matters to us. If an issue occurs due to our error, we offer a redo or replacement—not a refund.

You may qualify for a free redo or replacement if:

• The patches were produced against the approved design.
• There is a manufacturing defect.
• The delivered product does not match the confirmed specifications.

3. Not Eligible for Redo or Replacement

We are not responsible for issues resulting from:

• Customer-approved design errors.
• Color variations due to device or fabric differences.
• Size differences within industry-acceptable tolerance.
• Incorrect information provided by the customer.
• Change of mind after order approval.

4. Shipping & Courier Responsibility

We are not responsible for lost, delayed, or damaged shipments caused by courier services (FedEx, DHL, or others).

Once an order leaves our facility, delivery responsibility lies with the courier company.

Customers must contact the courier directly using the provided tracking details.

5. Physical Returns

We do not accept physical returns of custom-made patches.

6. Contact for Claims or Support